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Version: OpCon 25.0 (On-Prem)

OpCon Events

OpCon Events

The OpCon Events dialog provides the a list of existing events, in this dialog the user has the options for editing or deleting existing events or adding a new event

  • Test: Sends a test for the activated notification of the trigger.

The OpCon Event dialog provides fields for defining an event

Select the event in the Event Template drop-down list. OpCon Event

Select an OpCon Event Template to start defining event details. Once you choose a template, the screen dynamically changes to provide UI assistance for filling out the event details.

Insert variable(s) into any part of the Event using the following notation: ${variable}

  • You can use the same variable multiple times in the same Event, as well as in other Events for the same Service Request. If you do this, the variable will appear as only one User Input. This means that the one value the user supplies will be used for every instance of that variable.

  • You have the option to use the following system variables specifically in Solution Manager:

    • ${SM.USER.LOGIN} - Resolves to the Name defined for the OpCon user who clicked the Service Request button.
    • ${SM.USER.NAME} - Resolves to the Full User Name defined for the OpCon user who clicked the Service Request button.
    • ${SM.USER.EMAIL} - Resolves to the Email Address defined for the OpCon user who clicked the Service Request button.
    • ${SM.USER.COMMENTS} - Resolves to the Comments defined for the OpCon user who clicked the Service Request button.

The variable(s) will be resolved before the Event is sent to OpCon.

  • A preview of the defined Event displays below the Event Template drop-down list, as shown in the example graphic.

Complete the Event definition.

Click the OK button to apply your changes and return to the OpCon Events page. You can also select the Cancel button to discard the Event changes.