Disabling And Hiding Requests

Rules for Disabling or Hiding Service Request Buttons can be defined using Rules or OpCon Expressions

A Rule can be any of the following:

• A Boolean value (true/false)
• A Token whose value resolves to (true/false)
• A Complex Expression

note

• Both the Disable Rule and Hide Rule are optional
• If neither Rule is defined, the Service Request Button will be Enabled and Visible

Disabling Service Requests

To define a rule for disabling a service request:

• Click the Edit button at the top-right corner of the Service Request button

• Toggle the Disable Rule switch on
  • A text field displays for entering the expression
  • Enter a boolean value, a token, or a complex expression

Hiding Service Requests

To define a rule for hiding a service request:

• Click the Edit button at the top-right corner of the Service Request button

• Toggle the Hide Rule switch on
  • A text field displays for entering the expression
  • Enter a boolean value, a token, or a complex expression