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Filtering And Querying

Filtering Service Requests​

  • Use the Filter bar at the top of the Self Service screen to filter Service Requests by:
    • Category
    • OpCon Role
    • Service Request Name

Querying with Wildcards​

  • For advanced querying, the Filter bar accepts the wildcard characters of asterisk (*) and question mark (?)
    • The asterisk wildcard can be used to match zero to many characters
    • The question mark wildcard must match a single (one) character
    • By default, the Filter will perform a CONTAINS operation against the dataset with the given text query
    • If the Filter query begins with an equal sign (=), the query becomes strict instead of performing a CONTAINS operation