Support Information
SMA Support Portal
Normal Support Hours
- Monday – Friday
- 8 AM – 5 PM Central
After Hours or Emergency
- Call: (877) 363-2305
- Priority 1: Production OpCon environment is down and unable to process any jobs
- Priority 2: Production jobs are failing, with no workaround for the failed jobs
Support Screen Shares
- Zoom
- We use Zoom as our primary screen sharing software.
File Sharing
- SMA FTP Site
- Releases, Upload of Log Files, etc.
Enhancement Ideas/Requests
- SMArt Ideas
- Based on Community Feedback and Votes