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User Mode

Users not in the ocadm Role or in a Role without the Maintain Service Request privilege will see a Self Service Page with only the Service Request buttons to which they have privileges

Run a Service Request in User Mode​

  • Click the Service Request Button
  • Proceed based on one of two prompts:
    • If a confirmation message is configured with no inputs, the Service Request will prompt the User to click the Submit button to continue or Cancel button to discard the run Request
    • If user inputs are configured, the Service Request will allow the User to configure the User Input field(s) for the Service Request
  • The page will enforce any validation rules
    • If the validation fails, a message in red text will indicate an invalid entry
    • Form validation takes place each time the Submit button is clicked