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Working in Admin Mode

Creating and Modifying Requests​

To Create and Modify Requests, be sure that the Administrator User Functionality is available by unlocking the Admin Console in the Top Right-Hand Corner

  • The Admin Mode button will not be visible to non ocadm Role users or a Role with no Maintain Service Request Privileges.

  • To create a Category used to group Requests, select the small Create text in the Left-Hand Corner

  • To create a Request select the Center Green Create Button

Managing Service Requests​

From the Top Right-Hand Corner of the desired Service Request, choose Edit, Copy, or Delete

Editing Service Requests​

To Edit a Service Request:

  • Click the Edit icon on the Service Request Button
  • Modify any of the existing information or settings
  • Click the Save button

Copying Service Requests​

  • Click the Copy icon on the Service Request Button
  • Enter a different name for the copied Service Request
  • Modify any of the existing information or settings necessary
  • Click the Save button

Deleting Service Requests​

  • Click the Delete icon on the Service Request Button
  • Click OK on the Confirmation page
    • The Service Request will be deleted