Skip to main content
Version: OpCon (Cloud - Current)

Applying Escalation Rules to Triggers

Theme: Configure
Who Is It For? System Administrator, Automation Engineer

What Is It?​

Use this procedure to apply Escalation Rules to Triggers in Enterprise Manager.

To apply a rule to a trigger, complete the following steps:

  1. Select Notification Manager under the Management topic
  2. Select the Machines, Schedules, or Jobs tab in the Notification Triggers frame
  3. Select the Expand arrow to expand a folder and select the desired trigger
  4. Select the option to the left of Send Email (SMTP). The Email tab appears and the Escalation Rule sub-frame activates
  5. Select an escalation rule from the list in the Escalation Rule sub-frame, or select Find (Ctrl+F) to use the Quick Search
  6. Select the Email tab
  7. Enter an email address in the To field and a subject in the Subject field
  8. (Optional) Enter values for the CC and/or Bcc fields
  9. Select the Message tab and add a message
  10. (Optional) Select the Attachments tab and add attachments
  11. Select Save

Glossary​

Notification: A message sent by the SMA Notify Handler when a Machine, Schedule, or Job changes to a specific status. Notifications can be delivered as emails, text messages, Windows Event Log entries, SNMP traps, or other formats.

Resource: A numeric variable in OpCon representing a finite pool. Jobs can be configured to require a set number of resource units to run, limiting concurrent executions and preventing resource contention.

Machine: A platform defined in the OpCon database that has an agent installed. OpCon routes job execution requests to machines via SMANetCom, and machines report job completion status back to SAM.

Schedule: A named container for jobs in OpCon, built for a specific date to create that day's automation. Schedules define build settings, frequencies, and the jobs that run within them.

Job: The fundamental unit of work in OpCon. A job defines what to run, on which machine, when to start, and what conditions must be met. Job results are tracked and can trigger events and notifications.