Setting up User Inputs
When a Variable has been defined within the OpCon Event definition, the Variable is then recognized and available as a User Input. User Input fields will be shown to users whenever they click the Service Request button.
By default, the system sets a new Variable as User Input of type «Text» without any validation. This means users will be able to type anything into the field, and the content of that text field will be placed in the OpCon Event just before SAM receives it.
To change the order of the User Inputs, use the up/down arrows in the User Input list. The order shown here is the order the fields will be displayed to users when they click the Service Request button.
User Inputs Reordering Buttons
Click on any of the following links to learn how to configure the available User Input Types:
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