Acknowledging Escalations

Escalations can be acknowledged while the Enterprise Manager is loading or after the application opens.

Acknowledging Escalations During Login to Enterprise Manager

To acknowledge an escalation:

1. Launch the Enterprise Manager application. Any escalations requiring acknowledgment will display in the Escalation Acknowledgment pop-up window while the application is loading.
2. (Optional) Double-click on any escalation in the pop-up to view the notification details. Close the details dialog when done.
3. Select the checkbox in the Date column next to any escalation that you wish to acknowledge immediately.
4. Click the Acknowledge button to acknowledge the escalation(s). Acknowledging an escalation stops the escalation process and removes the entry from the Escalation Acknowledgment screen
   note

   If you do not acknowledge escalations and click Close instead, the escalations will remain pending and can be acknowledged in Escalation Acknowledgment under Operation.

Acknowledging Escalations After Enterprise Manager Opens

To acknowledge an escalation:

1. Double-click on Escalation Acknowledgment under the Operation topic or double-click the Escalation Acknowledgment icon on the information bar. The Escalation Acknowledgment screen displays.
2. Select the checkbox in the Date column next to any escalation that you wish to acknowledge immediately.
3. Click the Acknowledge button to acknowledge the escalation(s).
4. Click Close ☒ (to the right of the Escalation Acknowledgment tab) to close the Escalation Acknowledgment screen.