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Define the FiservCCM Connector agent

Theme: Configure
Who Is It For? System Administrator, Automation Engineer

What is it?​

Before OpCon can submit jobs to the Fiserv CCM database, you must define two objects in Solution Manager: a FiservCCM script that contains the error checking information, and an agent definition that references that script.

  • Use agent-scripts.md to assist with creating the error checking script.

All definitions are performed in Solution Manager.

Define the FiservCCM Connector agent​

After the script is created, define the agent in Solution Manager.

Defining the Agent

To define the agent, complete the following steps:

  1. In Solution Manager, select Library.
  2. From the Administration menu, select Agents.
  3. Select +Add.
  4. In the Name field, enter a unique name for the connection.
  5. In the Type field, select Fiserv CCM from the list.
  6. Select General Settings.
  7. Verify that the NetCom Name field is set to Default, or enter the name of the SMA Relay if a relay is in use.
  8. Select Fiserv CCM Settings.
  9. In the Error Check Script section, select the script that contains the error checking information.
  10. In the Retain Log files field, enter the number of days to retain log files.
  11. Select the Save button.
  12. Select Communication Settings.
  13. Verify that the Requires XML Escape Sequences: User-Defined field is set to True. If it is not, set it to True and select the Save button.
  14. Select the Change Communication Status button and select Enable Full Comm. The agent connection is established.

FAQs​

What does the NetCom Name field control?
The NetCom Name field determines which OpCon communication channel the agent uses. Use Default for standard on-premises deployments. If your environment routes agent communication through a named relay, enter the relay name here.

Why must XML escape sequences be enabled?
Kubernetes job definitions include YAML content that contains characters such as <, >, and & that must be escaped when transmitted through the OpCon communication protocol. Enabling this setting ensures those characters are transmitted correctly.

Glossary​

NetCom — The OpCon network communication layer that handles message exchange between the OpCon server and agents.

Script Repository — The OpCon library where reusable scripts are stored and versioned. Scripts can be assigned roles for access control and referenced from agent and job definitions.