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Define FiservCCM Scripts

Theme: Configure | Audience: System Administrator, Automation Engineer

What is it?​

The FiservCCM implementation a script to provide the error checking for each task execution. This script is requested during the agent definition and the contents of the script is passed during task startup to enable the creation of a unique file for each task.

Script Contents​

The script is used to define non-critical error messages that can change the result of the task execution from Failed to Complete. The objective is to prevent workflows from being stopped due to configured non-critical error conditions.

ERROR=InvalidAccountStatus;RESULT=OK;TASKID=12,16,18

where

  • ERROR indicates the error to check for. This value is found in the Value field of the error message (i.e. <Message><DictionaryContents><Item><Key>ResponseCode</Key><Value>InvalidAccountStatus</Value></Item></DictionaryContents></Message> )
  • RESULT is the end result if the error matches. OK means the job completion status will be changed from Failed to Complete.
  • TASKID indicates which FiservCCM tasks are affected by this. When TASKID= contains no values, then all tasks that contain the error will be changed to a Complete status. If TASKID=n,n,n contains values, then only those defined task ids will be changed to a Complete status.

Define scripts​

To define FiservCCM scripts, complete the following steps:

  1. Open Solution Manager.
  2. Select Library.
  3. Select Scripts.
  4. Select Script Types from the upper right-hand corner.
    1. Select +Add.
    2. In the Name field enter Fiserv CCM.
    3. In the File Extension field enter txt.
    4. In the Description field enter Used for FiservCCM Integration.
    5. Select Save.
  5. Select Script Runners from the upper right-hand corner.
    1. Select +Add.
    2. In the Name field enter Fiserv CCM.
    3. In the OS field select Fiserv CCM from the list.
    4. In the Type field select Fiserv CCM from the list.
    5. In the Command field enter cmd.exe /c.
    6. Select Save.
  6. Select Scripts from the upper right-hand corner.
    1. Create the Error Checking script.
    2. Select +Add.
    3. In the Name field enter a name for the script. It is suggested using the proposed agent name and append error-checking to the name.
    4. In the Type field select Fiserv CCM from the list.
    5. Assign the required roles.
    6. In the Script field paste the error checking contents.
    7. Select Save.