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Operation

Theme: Overview | Audience: System Administrator, Automation Engineer

What is it?​

The ACS FiservDNA connector operates as an OpCon agent, activating when a connection to the Fiserv DNA Oracle database is established and submitting events through an associated Windows agent.

  • The connector enters the DOWN state if the Oracle database connection fails on activation.
  • All agent and task definitions, and JORS access, are only available through Solution Manager.

Solution Manager​

Agent and Task definition are only supported through Solution Manager.

JORS access is also only supported through Solution Manager.

Prerequisites​

To configure agent and task definitions, the associated Batch Users, environment and Error Words scripts must be defined.

Agent activation​

To activate the agent, a connection will be established to the Fiserv DNA Oracle Database. If the connection fails, the agent will be placed in the DOWN state.

Submitting events​

To submit events, an associated Windows Agent must be provided as the ACS implementation does not support the MSGIN functionality.

Environment variables​

The ACS implementation sets the required Environment Variables matching those provided by the Windows Agent in order for the ACS execution to function correctly.

FAQs​

Why would an agent enter the DOWN state? The agent enters the DOWN state when the connection to the Fiserv DNA Oracle database cannot be established during activation.

Does the ACS FiservDNA connector support the MSGIN functionality? No. An associated Windows agent must be provided to support MSGIN functionality and event submission.

Can I define agents and tasks outside of Solution Manager? No. Agent and task definitions and JORS access are only supported through Solution Manager.