Operation

Once the EasyVista connector has been installed and configured, there is very little operational requirements.

Viewing Incident Status

It is possible to display the status of the Incident directly from OpCon by using Solution Manager.

Select the failed job and then ‘right click’ to get the Job Selection dialogue.

In the Job Selection Dialogue ‘click’ on the Incident Ticket value.

If required enter the user / password for EasyVista and the EasyVista ticket information will be displayed.