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MSAL Troubleshooting

The MSAL option will only work for email servers hosted by Microsoft. A private Exchange server will still need to use IMAP and POP. If a mistake occurs with setting up SMArtEmail, that leads to Permission Errors, then you may need to reset and retry the setup.

Remove SMArtEmail from your Enterprise Applications​

  1. Go to portal.azure.com
  2. Navigate to Enterprise Applications and select SMArtEmail
  3. Go to the properties blade
  4. Click the delete button and remove SMArtEmail

Clear the MSAL Token Cache​

  1. Navigate to your AppData\Local (e.g. C:\Users\myUser\AppData\Local)
  2. Delete the file msal.smatechnologies.cache

If SMArtEmail is not used frequently​

The Token SMArtEmail acquires should be renewable for up to a week but the expiration will reset every time SMArtEmail connects to your account. If SMArtEmail does not run frequently, you can setup a job in OpCon to run: SMArtEmail.exe --msal --renewMsalToken --renewTokenSilent. This will prevent you from needing to go through interactive authorization again.