Setting up OpCon Events

An OpCon event is a command sent to OpCon that triggers an automated action, such as adding a job to a Schedule, updating a property value, sending a notification, or changing a job or Schedule status. You can attach one or more events to a Service Request so that OpCon carries out those actions when a user submits the request.

Add an event to a Service Request

To add an OpCon event to a Service Request, complete the following steps:

1. Open the New Service Request page in Solution Manager.

2. Under the Events label, select the Add button.

   

   The Create New Event window opens.

   

3. In the Event Template field, select the event template you want to use.

   note

   The Event Template list includes Administrative Events for advanced operations. For more information, refer to Administrative Events in the OpCon Events online help.

   After you select a template:

   • The form updates dynamically to display the fields for that event type.
   • A preview of the fully defined event appears below the Event Template field in the dark area.
   • Variables in the event are resolved before the event is sent to OpCon.

4. Complete the event definition fields.

   note

   To define or edit an event manually instead of using the template form, select the Manual Edit button.

   

5. Select OK to save the event and return to the Service Request definition, or select Cancel to discard your changes.

Result: The event appears in the Events list on the Service Request definition page and runs when a user submits the request.

Use variables in events

You can include variables in event definitions to pass dynamic values at run time.

• Use the syntax ${variable name} to specify a variable anywhere in the event definition.
• You can use the same variable multiple times within a single event or across multiple events on the same Service Request. Each reuse maps to the same User Input, so the value the user supplies applies to every instance.

System variables

Solution Manager provides the following system variables that resolve automatically when a user submits a Service Request. You do not need to define User Inputs for these variables.

Variable	Resolves to
${SM.USER.LOGIN}	The login name of the OpCon user who submitted the Service Request
${SM.USER.NAME}	The full name of the OpCon user who submitted the Service Request
${SM.USER.EMAIL}	The email address of the OpCon user who submitted the Service Request
${SM.USER.COMMENTS}	The comments field defined on the OpCon user account of the user who submitted the Service Request