Using Escalation Acknowledgment
The Escalation Acknowledgment view is used to view and acknowledge escalations. For more information on how to set up escalation rules, refer to Using Escalation Manager.
When on the Escalation Acknowledgment screen, it lists any escalations that have not been acknowledged. The screen shows the following information for each escalation:
- Date: The date of the escalation.
- Notification: The subject of the email notification pending acknowledgment.
- Escalation Level: The current level of the escalation, as defined in the rule sequence.
- Status: The current state of the
escalation's acknowledgment. Status has two states:
- Pending: An escalation is awaiting acknowledgment and has been sent to one or more groups of users who are part of the escalation rule.
- Exhausted: An escalation has been sent to all groups of users in the rule, but has not been acknowledged.
Related Topics