Version: OpCon 21.0 (On-Prem)

Enabling Admin Mode Editing

To enable creating new Service Requests or editing existing Service Requests, click the Admin Mode button at the top-right corner:

Admin Mode Editing Toggle Switch

The Lock button will switch to unlocked, and the Self Service page will display with editing privileges, as shown in the example graphic. Learn more about those privileges by visiting the Working in Admin Mode section of this help.

Admin Mode Editing Enabled

Admin Mode Editing Screen

The Admin Mode button will not be visible to users who are not in the «ocadm» role or a role with the «Maintain Service Request» privilege.

note

For more information about Function Privileges including those pertaining to the Maintaining Service Requests, refer to Function Privileges in the Concepts online help.