Defining Escalation Rules

To define a rule:

1. Double-click on Escalation Manager under the Management topic. The Escalation Manager screen displays.
2. Click Add Rule on the Rules toolbar. The Escalation Rule Add/Edit dialog displays.
3. Enter a rule name (e.g., Mission Critical) in the Rule Name field.
4. Click the Add button. The Escalation Group Entry Add/Edit dialog displays.
5. Specify a value in the Number of Times To Be Notified field.
6. Specify a value in the Time between Notifications (minutes) field.
7. Select an escalation user group from the Group to Notify on Escalation drop-down list or click the Find (Ctrl+F) button to use the Quick Search.
8. Click Add.
9. Repeat Steps 4 - 8 until all desired rule sequences are added.
10. Click Save in the Escalation Rule Add/Edit dialog.