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Version: OpCon

Defining Escalation Rules

To define a rule:

  1. Double-click on Escalation Manager under the Management topic. The Escalation Manager screen displays.
  2. Click Add iconAdd Rule on the Rules toolbar. The Escalation Rule Add/Edit dialog displays.
  3. Enter a rule name (e.g., Mission Critical) in the Rule Name field.
  4. Click the Add button. The Escalation Group Entry Add/Edit dialog displays.
  5. Specify a value in the Number of Times To Be Notified field.
  6. Specify a value in the Time between Notifications (minutes) field.
  7. Select an escalation user group from the Group to Notify on Escalation drop-down list or click the Find (Ctrl+F) button to use the Quick Search.
  8. Click Add.
  9. Repeat Steps 4 - 8 until all desired rule sequences are added.
  10. Click Save in the Escalation Rule Add/Edit dialog.