Defining Escalation Rules
To define a rule:
- Double-click on Escalation Manager under the Management topic. The Escalation Manager screen displays.
- Click Add Rule on the Rules toolbar. The Escalation Rule Add/Edit dialog displays.
- Enter a rule name (e.g., Mission Critical) in the Rule Name field.
- Click the Add button. The Escalation Group Entry Add/Edit dialog displays.
- Specify a value in the Number of Times To Be Notified field.
- Specify a value in the Time between Notifications (minutes) field.
- Select an escalation user group from the Group to Notify on Escalation drop-down list or click the Find (Ctrl+F) button to use the Quick Search.
- Click Add.
- Repeat Steps 4 - 8 until all desired rule sequences are added.
- Click Save in the Escalation Rule Add/Edit dialog.