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Version: OpCon 26.0 (On-Prem)

Acknowledging Escalations

Theme: Configure
Who Is It For? System Administrator, Automation Engineer

What Is It?​

Escalations can be acknowledged while the Enterprise Manager is loading or after the application opens.

Acknowledging Escalations During Login to Enterprise Manager​

To acknowledge an escalation, complete the following steps:

  1. Open the Enterprise Manager application. Escalations requiring acknowledgment display in the Escalation Acknowledgment pop-up window while the application is loading
  2. (Optional) Select an escalation to view its notification details. Close the details dialog when done
  3. Select the option in the Date column next to any escalation you wish to acknowledge
  4. Select the Acknowledge button. Acknowledging an escalation stops the escalation process and removes the entry from the Escalation Acknowledgment screen
note

If you select Close without acknowledging, escalations remain pending and can be acknowledged later under Escalation Acknowledgment in Operation.

Acknowledging Escalations After Enterprise Manager Opens​

To acknowledge an escalation, complete the following steps:

  1. Select Escalation Acknowledgment under the Operation topic, or select the Escalation Acknowledgment icon on the information bar. The Escalation Acknowledgment screen displays
  2. Select the option in the Date column next to any escalation you wish to acknowledge
  3. Select the Acknowledge button
  4. Select Close ☒ (to the right of the Escalation Acknowledgment tab) to close the screen

FAQs​

Q: Where is Acknowledging Escalations located in the Enterprise Manager?

Select Escalation Acknowledgment under the Operation topic in the Enterprise Manager navigation pane.

Q: How many steps does the Acknowledging Escalations procedure involve?

The Acknowledging Escalations procedure involves 8 steps. Complete all steps in order and save your changes.

Q: What does Acknowledging Escalations cover?

This page covers Acknowledging Escalations During Login to Enterprise Manager, Acknowledging Escalations After Enterprise Manager Opens.

Glossary​

Enterprise Manager (EM): OpCon's rich client graphical user interface for Windows and Linux, used to define schedules and jobs, manage automation data, and perform operational tasks.

Notification: A message sent by the SMA Notify Handler when a Machine, Schedule, or Job changes to a specific status. Notifications can be delivered as emails, text messages, Windows Event Log entries, SNMP traps, or other formats.