Defining Escalation Rules
Theme: Configure
Who Is It For? System Administrator, Automation Engineer
What Is It?
Use this procedure to define Escalation Rules in the Enterprise Manager.
To define a rule, complete the following steps:
- Select on Escalation Manager under the Management topic. The Escalation Manager screen displays
- Select
Add Rule on the Rules toolbar. The Escalation Rule Add/Edit dialog displays - Enter a rule name (e.g., Mission Critical) in the Rule Name field
- Select the Add button. The Escalation Group Entry Add/Edit dialog displays
- Specify a value in the Number of Times To Be Notified field
- Specify a value in the Time between Notifications (minutes) field
- Select an escalation user group from the Group to Notify on Escalation list or select Find (Ctrl+F) to use the Quick Search
- Select Add
- Repeat Steps 4–8 until all desired rule sequences are added
- Select Save in the Escalation Rule Add/Edit dialog
Configuration Options
| Setting | What It Does | Default | Notes |
|---|
FAQs
Q: What is the purpose of defining escalation rules?
Defining escalation rules establishes the configuration or properties that OpCon uses when processing the related job, schedule, or automation object.
Glossary
Notification: A message sent by the SMA Notify Handler when a Machine, Schedule, or Job changes to a specific status. Notifications can be delivered as emails, text messages, Windows Event Log entries, SNMP traps, or other formats.
Resource: A numeric variable in OpCon representing a finite pool. Jobs can be configured to require a set number of resource units to run, limiting concurrent executions and preventing resource contention.
Schedule: A named container for jobs in OpCon, built for a specific date to create that day's automation. Schedules define build settings, frequencies, and the jobs that run within them.
Job: The fundamental unit of work in OpCon. A job defines what to run, on which machine, when to start, and what conditions must be met. Job results are tracked and can trigger events and notifications.
OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. agents installed on target platforms run jobs and report results.