Defining Escalation Groups
note
Each user must have an email address defined in order to receive escalations. Refer to Adding User Accounts for more information.
To define a group:
Double-click on Escalation Manager under the Management topic. The Escalation Manager screen displays.
Click Add Group on the Groups toolbar. The Group Add/Edit dialog displays.
Enter a group name (e.g., Level One) in the Group Name field.
In the Users frame:
Add assigned users by doing one of the following:
a. Enter a token in the text box then click Add Token User - or - b. Select a user in the Available Users list then click the green arrow to move that user to the Assigned Users list.
Repeat Step 4 until all desired assigned users are added.
Click Save.