Defining Escalation Groups

note

Each user must have an email address defined in order to receive escalations. Refer to Adding User Accounts for more information.

To define a group:

Double-click on Escalation Manager under the Management topic. The Escalation Manager screen displays.

Click Add Group on the Groups toolbar. The Group Add/Edit dialog displays.

Enter a group name (e.g., Level One) in the Group Name field.

In the Users frame:

Add assigned users by doing one of the following:

a. Enter a token in the text box then click Add Token User - or - b. Select a user in the Available Users list then click the green arrow to move that user to the Assigned Users list.

Repeat Step 4 until all desired assigned users are added.

Click Save.