Defining Escalation Groups

An escalation group is a named collection of OpCon users who receive escalation notifications. Each group must include at least one assigned user. You reference escalation groups when building escalation rules.

note

Each user must have an email address defined to receive escalations. Refer to Adding User Accounts for more information.

Define an escalation group

To define an escalation group, complete the following steps:

1. In Enterprise Manager, select Escalation Manager under the Management topic. The Escalation Manager screen displays.
2. Select Add Group in the Groups toolbar. The Group Add/Edit dialog displays.
3. Enter a name in the Group Name field (for example, Level One). Group names must be unique; duplicate names are not allowed.
4. In the Users frame, add users to the group using one of the following methods:
   • To add a token user, enter the token value (beginning with [[) in the token text field, then select Add Token User.
   • To add a named user, select a user in the Available Users list, then select the arrow to move the user to the Assigned Users list.
5. Repeat the previous step until all required users appear in the Assigned Users list. At least one user must be assigned before you can save.
6. Select Save.

Result: The new group appears in the Groups list on the Escalation Manager screen and is available for use in escalation rules.