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Version: OpCon 21.0 (On-Prem)

Disabling or Hiding Service Requests

You can define rules (or OpCon expressions) for disabling or hiding Service Request buttons. A rule can be either of the following:

note

Both the "Disable Rule" and "Hide Rule" are optional. If neither rule is defined, then the Service Request button will be enabled and visible.

Disabling Service Requests​

note

The "Disable Rule" evaluation result must resolve to "true" or "false". If the evaluation fails, then the Service Request button will be disabled (by design).

To define a rule for disabling a service request:

  1. Click the Edit button at the top-right corner of the Service Request button. The Edit Service Request page displays.
  2. Toggle the Disable Rule switch on. A text field displays for entering the expression.
  3. Enter a boolean value, a token, or a complex expression. Use the following examples as guides:

Hiding Service Requests​

note

The "Hide Rule" evaluation result must resolve to "true" or "false". If the evaluation fails, then the Service Request button will be hidden (by design).

To define a rule for hiding a service request:

  1. Click the Edit button at the top-right corner of the Service Request button. The Edit Service Request page displays.
  2. Toggle the Hide Rule switch on. A text field displays for entering the expression.
  3. Enter a boolean value, a token, or a complex expression. Use the following examples as guides: