Disabling or Hiding Service Requests
Theme: Configure
Who Is It For? System Administrator, Automation Engineer
What Is It?
You can define rules (OpCon expressions) to disable or hide Service Request buttons. A rule can be:
- A boolean value (true/false)
- A token that resolves to "true" or "false"
- A complex expression
Both rules are optional. If neither is defined, the button is enabled and visible.
When Would You Use It?
- A or Hiding Service Requests feature needs to be suspended in Solution Manager
- Maintenance or troubleshooting requires suspending or Hiding Service Requests temporarily without losing the definition
Why Would You Use It?
- Prevent unintended execution: Disabling or Hiding Service Requests suspends activity without deleting the definition, making it simple to re-enable when ready
- The suspension is recorded in the OpCon audit log, providing an audit trail for change management purposes
Disabling Service Requests
The Disable Rule must resolve to "true" or "false". If evaluation fails, the button is disabled by design.
To define a disable rule, complete the following steps:
- Select the Edit button on the Service Request button. The Edit Service Request page displays
- Toggle the Disable Rule switch on. A text field appears for entering the expression
- Enter a boolean value, a token, or a complex expression
Hiding Service Requests
The Hide Rule must resolve to "true" or "false". If evaluation fails, the button is hidden by design.
To define a hide rule, complete the following steps:
- Select the Edit button on the Service Request button. The Edit Service Request page displays
- Toggle the Hide Rule switch on. A text field appears for entering the expression
- Enter a boolean value, a token, or a complex expression
Configuration Options
| Setting | What It Does | Default | Notes |
|---|
FAQs
Q: How many steps does the Disabling or Hiding Service Requests procedure involve?
The Disabling or Hiding Service Requests procedure involves 6 steps. Complete all steps in order and save your changes.
Q: What does Disabling or Hiding Service Requests cover?
This page covers Disabling Service Requests, Hiding Service Requests.
Glossary
Token (Global Property): A named value stored in the OpCon database, referenced in job definitions and events using [[PropertyName]] syntax. Tokens pass dynamic values — such as dates, file paths, or counts — into automation workflows.
Service Request: A Solution Manager feature that lets operators trigger predefined automation workflows using a simple form. Service Requests encapsulate schedule builds, job submissions, or events without requiring direct access to schedule definitions.
OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. agents installed on target platforms run jobs and report results.