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Version: OpCon 26.0 (On-Prem)

Defining Escalation Groups

Theme: Configure
Who Is It For? System Administrator, Automation Engineer

What Is It?​

Use this procedure to define Escalation Groups in the Enterprise Manager.

note

Each user must have an email address defined to receive escalations. Refer to Adding User Accounts for more information.

To define a group, complete the following steps:

  1. Select on Escalation Manager under the Management topic. The Escalation Manager screen displays
  2. Select Add icon Add Group on the Groups toolbar. The Group Add/Edit dialog displays
  3. Enter a group name (e.g., Level One) in the Group Name field
  4. In the Users frame, add assigned users by doing one of the following:
    • Enter a token in the text box and select Add Token User
    • Select a user in the Available Users list and select the green arrow to move the user to the Assigned Users list
  5. Repeat Step 4 until all desired users are added
  6. Select Save

Configuration Options​

SettingWhat It DoesDefaultNotes

FAQs​

Q: What is the purpose of defining escalation groups?

Defining escalation groups establishes the configuration or properties that OpCon uses when processing the related job, schedule, or automation object.

Glossary​

Token (Global Property): A named value stored in the OpCon database, referenced in job definitions and events using [[PropertyName]] syntax. Tokens pass dynamic values — such as dates, file paths, or counts — into automation workflows.

Resource: A numeric variable in OpCon representing a finite pool. Jobs can be configured to require a set number of resource units to run, limiting concurrent executions and preventing resource contention.

Schedule: A named container for jobs in OpCon, built for a specific date to create that day's automation. Schedules define build settings, frequencies, and the jobs that run within them.

Job: The fundamental unit of work in OpCon. A job defines what to run, on which machine, when to start, and what conditions must be met. Job results are tracked and can trigger events and notifications.

OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. agents installed on target platforms run jobs and report results.