Reporting Problems
Theme: Configure
Who Is It For? System Administrator, Automation Engineer
What Is It?
You can report Enterprise Manager bugs directly through the Enterprise Manager. Activities are recorded in a log file, which is gathered and attached to the report email. These problems refer only to the Enterprise Manager; report SAM or agent problems to Continuous support through the normal process.
To report an EM bug, complete the following steps:
Before gathering log files, enable tracing and reproduce the bug. Go to the Enterprise Manager menu and select Preferences. In the Preferences dialog, select Enterprise Manager, set the Logging Level to TRACE, then select Apply and OK. Reproduce the bug, then follow the steps below.
- Select Report Problem under the Support topic. The Report Problem dialog opens with the Enterprise Manager radio button selected by default
You can also access Report Problem from the Enterprise Manager Help menu by selecting About OpCon Enterprise Manager > Report Problem, then proceed with Step 2.
- Select Next to advance to the Choose Method screen
- Proceed with the applicable method below
If Save logs as an archive on my computer is selected:
a. Select Finish to save. The Save As dialog opens. b. Select the file location and select Save. c. Email support@smatechnologies.com and attach the archive log or zip file.
If Send logs by email with a description of the problem is selected:
a. Select Next to advance to the Email settings screen. b. Enter the server address in the SMTP server field. c. (Optional) Enter a user and password if Use SMTP Authentication is selected. d. Select Next to advance to the Description screen. e. Enter email addresses in the To and From fields. f. (Optional) Add a recipient in the CC field. g. Enter a subject describing the problem. h. Select the Message tab and enter the problem description. i. (Optional) Select the Attachments tab. Log files are already attached. Select Attach File to add more, locate the file, and select Open. j. Select Next to send the email, then select Finish to close the dialog.
Configuration Options
| Setting | What It Does | Default | Notes |
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FAQs
Q: Where is Reporting Problems located in the Enterprise Manager?
Select Report Problem under the Support topic in the Enterprise Manager navigation pane.
Q: How many steps does the Reporting Problems procedure involve?
The Reporting Problems procedure involves 3 steps. Complete all steps in order and save your changes.
Glossary
SAM (Schedule Activity Monitor): The logical processor for OpCon workflow automation. SAM monitors schedule and job start times, dependencies, and user commands to determine job execution timing, and processes OpCon events.
LSAM (Local Schedule Activity Monitor): An agent installed on a target platform that runs jobs in the native language of that platform and communicates results back to SAM via SMANetCom over TCP/IP.
Enterprise Manager (EM): OpCon's rich client graphical user interface for Windows and Linux, used to define schedules and jobs, manage automation data, and perform operational tasks.
OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. agents installed on target platforms run jobs and report results.