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Attended vs Unattended Automation​

Attended Automation​

Attended bots act like virtual assistants for employees. They are manually triggered and typically run on the user's machine. These bots are designed to assist with front-office tasks where human interaction is part of the workflow.

  • Triggering: Initiated by a user (e.g., button click, event).

    • Triggered via OpCon Self Service.

  • Location: Runs on the user’s desktop or workstation

  • Use Cases:

    • Customer service agents pulling data during calls.
    • Submitting expense reports.
    • Onboarding new employees with guided steps.

  • Benefits:

    • Enhances employee productivity.
    • Supports real-time decision-making.
    • Requires minimal setup and is user-friendly.

Unattended Automation​

Unattended bots operate autonomously, executing tasks based on schedules or system triggers. These bots are ideal for back-office operations and can run on dedicated servers or cloud environments.

  • Triggering: Automatically triggered by schedules or system events.

    • Orchestrated via OpCon on runner machines.

  • Location: Runs on servers or virtual machines.

  • Use Cases:

    • Invoice processing.
    • Claims documentation.
    • Inventory updates.
    • Payroll automation.

  • Benefits:

    • Enables end-to-end automation.
    • Operates 24/7 without human intervention.
    • Reduces operational costs and errors.

Hybrid Automation​

Hybrid automation combines both attended and unattended bots. For example, an attended bot might collect data and then trigger an unattended bot to process it in the background.

  • Use Cases:

    • Employee onboarding: Attended bot collects user input, unattended bot updates systems.
    • Customer invoicing: Attended bot verifies details, unattended bot sends invoices.

  • Benefits:

    • Seamless collaboration between human and bot.
    • Flexibility in automation design.