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Version: OpCon (Cloud - Current)

Viewing Notification Details

When an escalation is pending acknowledgment, you can review the full notification message before acknowledging it. The Notification Details dialog lets you read, copy, or open the message in an external text editor.

View notification details​

To view the details of a pending escalation, complete the following steps:

  1. In the Enterprise Manager navigation panel, select Escalation Acknowledgment under the Operation topic.

    The Escalation Acknowledgment view opens and lists all pending escalations assigned to your user account. The table includes Date, Notification, Escalation Level, and Status columns.

  2. Double-click an escalation row.

    The Notification Details dialog opens and displays the full notification message for the selected escalation.

  3. (Optional) Select Copy To Clipboard to copy the notification text to the clipboard.

  4. (Optional) Select Open external editor to write the notification text to a temporary file and open it in the system default text editor (for example, Notepad).

  5. Select Close to dismiss the Notification Details dialog.

Result: The notification details dialog closes and you return to the Escalation Acknowledgment view, where you can select the escalation and acknowledge it.