Viewing Notification Acknowledgement

Theme: Configure
Who Is It For? System Administrator, Automation Engineer

What Is It?

The Notification Acknowledgement page is used to view and acknowledge escalations. For more conceptual information, refer to Escalation in the Concepts online help.

The page lists unacknowledged escalations and shows the following information for each:

• Date & Time: The date and time of the escalation
• Notification: The subject of the email notification pending acknowledgment
• Escalation Level: The current level of the escalation, as defined in the rule sequence
• Status: The current state of the escalation's acknowledgment:
  • Pending: Awaiting acknowledgment; sent to one or more groups in the escalation rule
  • Exhausted: Sent to all groups in the rule, but not yet acknowledged
  • Acknowledged: Acknowledged; the notification will automatically disappear shortly

Acknowledging Escalations

note

The Notification indicator is not visible if there are no notifications to acknowledge.

note

The pop-up appears only for new notifications.

To view and acknowledge notifications, complete the following steps:

1. Open the Notification Acknowledgement page by doing one of the following:
   • Select the Review button on the You have notifications to acknowledge pop-up
   • Select the Notification indicator () at the bottom-right of the page
2. Select the notification to view the Notification Details window.
3. (Optional) Select Acknowledge to acknowledge the notification or Close to return to the Notification Acknowledgement page.
4. Select the option(s) next to the notification(s) you want to acknowledge.
5. Select the Acknowledge button (either next to a notification or at the top of the page for multi-select).
6. Select Close.

Configuration Options

Setting	What It Does	Default	Notes
Date & Time	The date and time of the escalation	—	—
Escalation Level	The current level of the escalation, as defined in the rule sequence	—	—
Status	The current state of the escalation's acknowledgment	—	—

FAQs

Q: What does Viewing Notification Acknowledgement cover?

This page covers viewing and acknowledging escalations on the Notification Acknowledgement page.

Glossary

Notification: A message sent by the SMA Notify Handler when a Machine, Schedule, or Job changes to a specific status. Notifications can be delivered as emails, text messages, Windows Event Log entries, SNMP traps, or other formats.

Resource: A numeric variable in OpCon representing a finite pool. Jobs can be configured to require a set number of resource units to run, limiting concurrent executions and preventing resource contention.