Managing Service Requests
Theme: Configure
Who Is It For? System Administrator, Automation Engineer
What Is It?
Select on one of the buttons at top-right corner of each Service Request to edit, copy, or delete that Service Request.
Service Request Button Management Options
Related Topics
FAQs
Q: What does managing service requests involve?
Managing service requests includes adding, editing, and deleting records. Access service requests through the Enterprise Manager navigation pane.
Q: Who can manage service requests in OpCon?
Users with the appropriate privileges assigned through their role can manage service requests. Contact your OpCon system administrator if you do not have access.
Glossary
Enterprise Manager (EM): OpCon's rich client graphical user interface for Windows and Linux, used to define schedules and jobs, manage automation data, and perform operational tasks.
Service Request: A Solution Manager feature that lets operators trigger predefined automation workflows using a simple form. Service Requests encapsulate schedule builds, job submissions, or events without requiring direct access to schedule definitions.
Resource: A numeric variable in OpCon representing a finite pool. Jobs can be configured to require a set number of resource units to run, limiting concurrent executions and preventing resource contention.
Role: A named security profile in OpCon that groups privileges together. Roles are assigned to user accounts to control which features, schedules, jobs, machines, and administrative functions a user can access.
Privilege: A specific permission granted through an OpCon role that controls access to a feature, function, or object type. Privileges are organized into categories such as Function Privileges, Machine Privileges, Schedule Privileges, and Access Codes.
OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. agents installed on target platforms run jobs and report results.