Copying Service Requests
Theme: Configure
Who Is It For? System Administrator, Automation Engineer
What Is It?
To copy a service request, complete the following steps:
- Select the Copy icon on the Service Request button
- Enter a different name for the copied Service Request
- (Optional) Modify any existing information or settings
- Select the Save button
FAQs
Q: Why would you copy service requests instead of creating a new one?
Copying service requests is useful when you want to reuse an existing configuration as a starting point. All settings from the original are duplicated, and you can then modify the copy as needed.
Q: Does copying service requests require a new unique name?
Yes. The copy must be saved with a new unique name to distinguish it from the original service requests record.
Glossary
Service Request: A Solution Manager feature that lets operators trigger predefined automation workflows on demand, optionally collecting user input through a form before submitting.
Solution Manager: OpCon's browser-based graphical user interface for managing automation data, performing operations, and building self-service requests. Accessible from any modern web browser.