Escalation Manager Overview
Theme: Overview | Who is it for? Administrators who configure escalation policies for unacknowledged OpCon notifications
What Is It?
Escalation Manager lets you define policies that automatically re-send or redirect notifications when an alert is not acknowledged within a defined time. Escalation rules specify the timing and sequence; escalation groups define who receives the repeated notifications.
- Ensuring a critical job failure alert is not missed
- Setting up an on-call escalation chain for after-hours alerts
- Managing who receives escalated alerts and when
What is in this section?
| Page | Description |
|---|---|
| Escalation Manager | Overview of escalation configuration in Solution Manager |
| Manage Escalation Rules | Create and edit the timing rules for escalation sequences |
| Manage Escalation Groups | Define the recipient groups used in escalation rules |
Glossary
| Term | Definition |
|---|---|
| Escalation | A notification mechanism that repeats or elevates an alert if it is not acknowledged within a defined time period. |
| Job | A task or activity defined in OpCon, such as running a program on a remote machine, transferring files, or running a sub-schedule. |
| Role | A named collection of privileges that can be assigned to one or more user accounts. Users in a role inherit all of that role's privileges. |
| Solution Manager (SM) | The browser-based web interface for OpCon. Provides access to operations, self-service, vision dashboards, and configuration. |
FAQs
Q: What does the Escalation Manager Overview cover?
Policies that automatically re-send or redirect notifications when the original alert is not acknowledged within a defined time. Escalation rules specify the timing and sequence; escalation groups define who receives the repeated notifications.
Q: Who manages Solution Manager - Library in OpCon?
Administrators. This includes configuring settings, managing user access, and monitoring related processes.
Q: Where should I start in the Solution Manager - Library section?
Begin with the overview pages in the sidebar. Each page covers a distinct feature or workflow. Review access and role requirements with your OpCon system administrator before making configuration changes.