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Version: OpCon (Cloud - Current)

Managing Escalation Groups

Theme: Configure
Who Is It For? System Administrator, Automation Engineer

What Is It?​

Use Escalation Manager to add, edit, delete, and check cross-references for escalation groups.

Creating an Escalation Group​

To create an escalation group, complete the following steps:

  1. Select the Add button above the list. The Escalation Group form displays.
  2. Complete the Escalation Group form.

A screen showing add escalation group form

note

An escalation group must have at least one user or token user.

Result: The new escalation group is saved and appears in the list.

Editing an Escalation Group​

To edit an escalation group, complete the following steps:

  1. Select an escalation group from the list.
  2. Select the Edit button above the list. The Escalation Group form displays.
  3. Update the form as needed.

A screen showing edit escalation group form

Result: The escalation group changes are saved.

Deleting an Escalation Group​

To delete an escalation group, complete the following steps:

  1. Select an escalation group from the list.
  2. Select the Delete button above the list.

A screen asking for confirmation to delete escalation group

note

Delete is not allowed if the escalation group has any cross-references.

Result: The escalation group is permanently removed.

Checking Cross References​

To check cross-references for an escalation group, complete the following steps:

  1. Select an escalation group from the list.
  2. Select the Cross References button above the list.

A screen showing cross references for an escalation group

Result: All cross-references for the selected escalation group are displayed.

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FAQs​

Q: What does managing escalation groups involve?

Managing escalation groups includes adding, editing, and deleting records. Access escalation groups in Solution Manager.

Q: Who can manage escalation groups in OpCon?

Users with the appropriate privileges assigned through their role can manage escalation groups. Contact your OpCon system administrator if you do not have access.

Glossary​

Enterprise Manager (EM): OpCon's rich client graphical user interface for Windows and Linux, used to define schedules and jobs, manage automation data, and perform operational tasks.

Token (Global Property): A named value stored in the OpCon database, referenced in job definitions and events using [[PropertyName]] syntax. Tokens pass dynamic values — such as dates, file paths, or counts — into automation workflows.

Resource: A numeric variable in OpCon representing a finite pool. Jobs can be configured to require a set number of resource units to run, limiting concurrent executions and preventing resource contention.

Role: A named security profile in OpCon that groups privileges together. Roles are assigned to user accounts to control which features, schedules, jobs, machines, and administrative functions a user can access.

Privilege: A specific permission granted through an OpCon role that controls access to a feature, function, or object type. Privileges are organized into categories such as Function Privileges, Machine Privileges, Schedule Privileges, and Access Codes.

OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. Agents installed on target platforms run jobs and report results.