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Version: OpCon

Managing Escalation Rules

The Escalation Manager module allows you to add, edit, delete, and check cross-references for escalation rules.

Creating Escalation Rule​

note

At least one Escalation Group must be available before creating a new Escalation Rule.

  1. Click the Add button above the list and fill out the Escalation Rule form A screen showing add escalation rule form

  2. Click the Add Sequence button inside the Rule Sequences section and fill out the Sequence form. A screen showing add escalation rule sequence form

    note

    You can repeat this step if you need to add more than 1 sequence.

Editing Escalation Rule​

Select an Escalation Rule and click the Edit button above the list and fill out the Escalation Rule form A screen showing edit escalation rule form

Deleting Escalation Rule​

Select an Escalation Rule and click the Delete button above the list A screen asking for confirmation to delete escalation rule

note

Delete operation is not allowed if Escalation Rule has any cross-references.

Checking Cross References​

Select an Escalation Rule and click the Cross References button above the list A screen showing cross references for an escalation rule

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