Using Escalation Acknowledgment
Theme: Configure
Who Is It For? System Administrator, Automation Engineer
What Is It?
The Escalation Acknowledgment view is used to view and acknowledge escalations. To set up escalation rules, refer to Using Escalation Manager.
The screen lists unacknowledged escalations with the following information for each:
- Date: The date of the escalation
- Notification: The subject of the email notification pending acknowledgment
- Escalation Level: The current level of the escalation, as defined in the rule sequence
- Status: The current state of acknowledgment. Status has two states:
- Pending: The escalation is awaiting acknowledgment and has been sent to one or more user groups in the escalation rule
- Exhausted: The escalation has been sent to all user groups in the rule but has not been acknowledged
Related Topics
Configuration Options
| Setting | What It Does | Default | Notes |
|---|---|---|---|
| Date | The date of the escalation | — | — |
| Escalation Level | The current level of the escalation, as defined in the rule sequence | — | — |
| Status | The current state of acknowledgment. | — | — |
FAQs
Q: What can you do with Escalation Acknowledgment?
Escalation Acknowledgment allows you to manage and configure related settings.
Q: Who has access to Escalation Acknowledgment?
Access to Escalation Acknowledgment is controlled by the privileges assigned to your OpCon role. Contact your system administrator if you need access.
Glossary
Notification: A message sent by the SMA Notify Handler when a Machine, Schedule, or Job changes to a specific status. Notifications can be delivered as emails, text messages, Windows Event Log entries, SNMP traps, or other formats.
Resource: A numeric variable in OpCon representing a finite pool. Jobs can be configured to require a set number of resource units to run, limiting concurrent executions and preventing resource contention.
Role: A named security profile in OpCon that groups privileges together. Roles are assigned to user accounts to control which features, schedules, jobs, machines, and administrative functions a user can access.
Privilege: A specific permission granted through an OpCon role that controls access to a feature, function, or object type. Privileges are organized into categories such as Function Privileges, Machine Privileges, Schedule Privileges, and Access Codes.
OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. agents installed on target platforms run jobs and report results.