Using Escalation Manager
Theme: Configure
Who Is It For? System Administrator, Automation Engineer
What Is It?
The Escalation Manager editor defines escalation rules for any ENS trigger that uses email. User-defined escalation user groups are created and assigned to rules. Rules are applied to triggers in Notification Definitions in Notification Manager. For conceptual information about the Event Notification System (ENS), refer to Event Notification in the Concepts online help.
The Escalation Manager screen displays escalation rules and groups.
Use the Type Filter Text box to filter rules and groups by entering part of or the full name. Type an * (asterisk) before a word to search for strings that do not start with that word.
In the Escalation Manager screen, type Level to find a specific rule or group that includes "Level" somewhere in the string.
The Escalation Manager has two areas for managing escalations:
Rules: Lists escalation rules. You must add escalation user groups to the Groups frame before adding rules. The Rules frame toolbar and right-click menu provide:
- Add: Opens the Escalation Rule Add/Edit dialog
- Edit: Opens the Escalation Rule Add/Edit dialog
- Delete: Deletes the selected rule
Groups: Lists escalation user groups. You must create user groups before assigning them to rules in the Rules frame. The Groups frame toolbar and right-click menu provide:
- Add: Opens the Group Add/Edit dialog
- Edit: Opens the Group Add/Edit dialog
- Delete: Deletes the selected group
Related Topics
Configuration Options
| Setting | What It Does | Default | Notes |
|---|---|---|---|
| Rules | Lists escalation rules. | — | — |
| Add | Opens the Escalation Rule Add/Edit dialog | — | — |
| Groups | Lists escalation user groups. | — | — |
| Add | Opens the Group Add/Edit dialog | — | — |
FAQs
Q: What can you do with Escalation Manager?
Escalation Manager allows you to manage and configure related settings.
Q: Who has access to Escalation Manager?
Access to Escalation Manager is controlled by the privileges assigned to your OpCon role. Contact your system administrator if you need access.
Glossary
Notification: A message sent by the SMA Notify Handler when a Machine, Schedule, or Job changes to a specific status. Notifications can be delivered as emails, text messages, Windows Event Log entries, SNMP traps, or other formats.
Resource: A numeric variable in OpCon representing a finite pool. Jobs can be configured to require a set number of resource units to run, limiting concurrent executions and preventing resource contention.
Role: A named security profile in OpCon that groups privileges together. Roles are assigned to user accounts to control which features, schedules, jobs, machines, and administrative functions a user can access.
Privilege: A specific permission granted through an OpCon role that controls access to a feature, function, or object type. Privileges are organized into categories such as Function Privileges, Machine Privileges, Schedule Privileges, and Access Codes.
OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. agents installed on target platforms run jobs and report results.