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Version: OpCon (Cloud - Current)

Editing Service Requests

Theme: Configure
Who Is It For? System Administrator, Automation Engineer

What Is It?​

Use this procedure to edit Service Requests in Solution Manager. A Service Request encapsulates a predefined automation workflow — such as a schedule build, job submission, or event — that operators can trigger using a simple form without direct access to schedule definitions.

Required Privileges​

To edit a service request, your role must have the Maintain Service Request function privilege.

Editing a Service Request​

To edit a service request, complete the following steps:

  1. Go to Self Service.
  2. Select the Edit icon on the Service Request button you want to modify.
  3. Modify the existing information or settings as needed.
  4. Select Save.

Result: The updated service request is saved and available immediately.

FAQs​

Q: Do edits to service requests take effect immediately?

Yes. Changes saved to a service request in Self Service take effect immediately for any subsequent submissions.

Glossary​

Service Request: A Solution Manager feature that lets operators trigger predefined automation workflows using a simple form. Service Requests encapsulate schedule builds, job submissions, or events without requiring direct access to schedule definitions.

Job: The fundamental unit of work in OpCon. A job defines what to run, on which machine, when to start, and what conditions must be met. Job results are tracked and can trigger events and notifications.