Editing Service Requests
Theme: Configure
Who Is It For? System Administrator, Automation Engineer
What Is It?
Use this procedure to edit Service Requests in Solution Manager.
To edit a service request, complete the following steps:
- Select the Edit icon on the Service Request button
- Modify the existing information or settings
- Select Save
FAQs
Q: Do edits to service requests take effect immediately?
Changes saved to service requests in the Job Master take effect the next time the record is built or referenced. Edits to Daily table records apply only to the current instance.
Glossary
Daily Tables: The OpCon database tables that hold the active, date-specific instances of schedules and jobs built for execution. Changes to daily tables affect only the current day's automation.
Service Request: A Solution Manager feature that lets operators trigger predefined automation workflows using a simple form. Service Requests encapsulate schedule builds, job submissions, or events without requiring direct access to schedule definitions.
Job: The fundamental unit of work in OpCon. A job defines what to run, on which machine, when to start, and what conditions must be met. Job results are tracked and can trigger events and notifications.