Viewing Service Request Process Indicators
After you submit a Service Request and form validation succeeds, Solution Manager displays an running status page. The page shows a progress bar and a status label that update automatically as the Service Request runs.
Running Status Page
The running status page appears immediately after a successful Service Request submission. It contains:
- A status label that identifies the Service Request name, submission time, and date.
- A progress bar that reflects how many steps have completed relative to the total.
- An OK button that returns you to the Service Request list.
The page refreshes on a periodic schedule until the running reaches a terminal state.
Running States
The status label and progress bar reflect the current running state. The following states are possible:
| State | Description |
|---|---|
| Waiting | The Service Request has been submitted and is queued. |
| In Process | The Service Request is running with no errors. |
| In Process with Error | The Service Request is running but one or more steps have encountered an error. |
| Completed | The Service Request finished successfully. |
| Completed with Error | The Service Request finished but one or more steps failed. |
| Zombified | The Service Request reached an unrecoverable state. |
When the running reaches Completed or Completed with Error, the progress bar is replaced by a status icon. A check-circle icon indicates success; an exclamation-circle icon indicates failure. A bomb icon indicates the Zombified state.
Select OK to return to the Service Request list.
running Indicator on the Service Request Button
After a Service Request has been submitted at least once, an running indicator appears in the top-left corner of its button on the Service Request list.
The indicator has two forms:
Select the running indicator to open the running history for that Service Request.
running History
The running history displays all processing and processed instances for the selected Service Request in a sortable table. The table includes the following columns:
| Column | Description |
|---|---|
| (Status icon) | A visual indicator of the overall running result: check-circle for success, exclamation-circle for failure, or bomb for zombified. No icon appears for executions still in progress. |
| Date | The date and time at which the Service Request was submitted. |
| State | The current or final running state. |
| Progress | A progress bar showing completed steps relative to the total. |
| User | The login name of the user who submitted the Service Request. |
The table defaults to sort by Date in descending order.
Select OK to return to the Service Request list.