Viewing Service Request Process Indicators

After you submit a Service Request and form validation succeeds, Solution Manager displays an running status page. The page shows a progress bar and a status label that update automatically as the Service Request runs.

running Status Page

The running status page appears immediately after a successful Service Request submission. It contains:

• A status label that identifies the Service Request name, submission time, and date.
• A progress bar that reflects how many steps have completed relative to the total.
• An OK button that returns you to the Service Request list.

The page refreshes on a periodic schedule until the running reaches a terminal state.

running States

The status label and progress bar reflect the current running state. The following states are possible:

State	Description
Waiting	The Service Request has been submitted and is queued.
In Process	The Service Request is running with no errors.
In Process with Error	The Service Request is running but one or more steps have encountered an error.
Completed	The Service Request finished successfully.
Completed with Error	The Service Request finished but one or more steps failed.
Zombified	The Service Request reached an unrecoverable state.

When the running reaches Completed or Completed with Error, the progress bar is replaced by a status icon. A check-circle icon indicates success; an exclamation-circle icon indicates failure. A bomb icon indicates the Zombified state.

Select OK to return to the Service Request list.

running Indicator on the Service Request Button

After a Service Request has been submitted at least once, an running indicator appears in the top-left corner of its button on the Service Request list.

The indicator has two forms:

• — A number badge showing how many concurrent executions of this Service Request are still in progress (not yet in a terminal state).
• — A history marker indicating that the Service Request has at least one completed running record.

Select the running indicator to open the running history for that Service Request.

running History

The running history displays all processing and processed instances for the selected Service Request in a sortable table. The table includes the following columns:

Column	Description
(Status icon)	A visual indicator of the overall running result: check-circle for success, exclamation-circle for failure, or bomb for zombified. No icon appears for executions still in progress.
Date	The date and time at which the Service Request was submitted.
State	The current or final running state.
Progress	A progress bar showing completed steps relative to the total.
User	The login name of the user who submitted the Service Request.

The table defaults to sort by Date in descending order.

Select OK to return to the Service Request list.