Creating Service Requests

To create a new service request and its definition:

1. Click the Create button.

2. Define the parameters of the button (see below for parameter definitions)
3. Click Save when done for the button to be displayed

info

The New Service Request page will display, as shown in the example graphic.

• Name (Required)
  • The name to display on the Service Request button
• Documentation (Optional)
  • Provides instructions about what the Service Request does when users click the button
• Category (Optional)
  • Associates the Service Request with a pre-defined Category
    tip

    Refer to the Creating Categories section for instructions on how to create categories.

• Confirmation Message (Optional)
  • If toggled on, this options shows the Documentation as part of the confirmation page when the Service Button is clicked
  • The Confirmation Message toggle must be set to True when an Environmental Variable (User Input) has been defined
• Custom HTML (Optional)
  • Allows the customization of HTML code to personalize the Service Request Button display
    tip

    Refer to the Stylizing Service Request Buttons section for more detail.

• Disable Rule (Optional)
  • Toggle allows definition of a rule to disable the Service Request Button after the button is clicked on
    tip

    Refer to the Disabling or Hiding Service Request Buttons section for instructions on how to define rules.

• Hide Rule (Optional)
  • Toggle allows definition of a rule to hide the Service Request Button after the button is clicked on
    tip

    Refer to the Disabling or Hiding Service Request Buttons section for instructions on how to define rules.

• Events (Required)
  • Allows the definition of Events initiated by the Service Request Button
    tip

    Refer to the Setting up OpCon Events section for more detail.

• Track Event Executions (Optional)
  • Toggle on to monitor execution on any job dynamically added as part of the Service Request.
  • If the Service Request is defined with any $JOB:ADD events, this option will track the added jobs so that users can see if they finished successfully.
  • If you select this option, the Service Request will be completed only when all added jobs are finished. If a job fails, then the Service Request will fail as well.
• Submit Events as OCADM (Optional)
  • Toggle on if you are in the ocadm role to send OpCon Events as ocadm.
  • If you select this option, events will always proceed without any privilege issues.
  • If you do not select this option, SAM will check the privileges for the OpCon user who clicks the button before processing the events.
• User Inputs (Optional)
  • When variables are defined in OpCon Events, they will automatically be picked up and used as User Inputs
  • Will display when the Service Request button is clicked
  • Users can provide values to replace the variables in OpCon Events
    tip

    Refer to the Setting up User Inputs section for more detail.

• Show For Role
  • Allows the User to assign the Service Request to one or more OpCon Roles
  • Only users under the granted Role(s) are able to view and initiate the Service Request
    tip

    Refer to the Setting up Privileges section for more detail.