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Version: OpCon (Cloud - Current)

Using Escalation Manager

Escalation Manager is an editor in Enterprise Manager that lets you define escalation rules for ENS triggers that use email. You create escalation user groups, assign users to those groups, and then attach the groups to rules. Rules are applied to triggers in Notification Manager.

For conceptual information about the Event Notification System (ENS), refer to Event Notification in the Concepts online help.

Escalation Manager layout​

Escalation Manager displays two sections side by side:

  • Rules — lists all escalation rules. You must create at least one group before you can add a rule.
  • Groups — lists all escalation user groups. Each group row shows the group name and the users assigned to it.

Each section has its own filter field and toolbar with Add, Edit, and Remove buttons. The same actions are available from the right-click menu on each table.

note

The filter fields support the * wildcard. Enter *Level to match names that contain "Level" anywhere in the string, not only at the start.

When you apply a filter, the section title updates to show the number of visible items — for example, Rules [3 - Filtered].

Open Escalation Manager​

To open Escalation Manager, complete the following steps:

  1. In Enterprise Manager, select Information from the menu.
  2. Select Escalation Manager.

Result: The Escalation Manager editor opens, displaying the Rules and Groups sections.

Manage escalation groups​

Groups must exist before you can assign them to rules. To manage groups, complete the following steps:

  1. In the Groups section, select Add to create a new group, or select a group and select Edit to modify it.
  2. In the Group Add/Edit dialog, enter the group name and assign the users who should receive escalated notifications.
  3. Select OK to save.

To delete a group, select it and select Remove. If the group is assigned to one or more rules, Escalation Manager displays those rule names and prevents deletion until the group is removed from each rule.

Manage escalation rules​

To manage rules, complete the following steps:

  1. In the Rules section, select Add.
    • If no groups exist, Escalation Manager prompts you to create one before continuing.
  2. In the Escalation Rule Add/Edit dialog, configure the rule details. For field-level guidance, see Defining Escalation Rules.
  3. Select OK to save.

To delete a rule, select it and select Remove. If the rule is currently assigned to one or more notification triggers, Escalation Manager displays those trigger names and prevents deletion until the rule is removed from each trigger.