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Version: OpCon (Cloud - Current)

Performing Agent Status Updates

The Operations module in Solution Manager lets you change the communication status of one or more Agents. You can enable full communication, restrict new job starts, or disable communication entirely.

Update Agent communication status​

To update Agent communication status, complete the following steps:

  1. On the Operations Summary page, select one of the five status cards — Not Responding, Limited, Stopped, Waiting Response, or Communicating — or enter a name in the Quick Search field in the Agents section.

    Agent Operation Dials

    The Agents page opens.

  2. (Optional) Use the Filter Bar to narrow the list by status, name, platform, group, socket, version, or TLS setting.

    Agent Filter Bar

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    You can also select a segment on the color-coded Statistics Bar above the list to filter by status. For more information, see Managing Daily Processes.

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    Select a column heading to sort the list in ascending or descending order.

  3. Select one or more Agents from the list. Your selection appears in the status bar at the bottom of the page as a breadcrumb.

    Agent Processes

  4. Select the Agent entry in the status bar to open the Action panel.

    Agent Status Update Panel

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    You can also right-click any selected Agent in the list to open the Action panel.

  5. (Optional) Select Refresh available actions to verify which status updates are valid for the current selection. This is useful when more than one Agent is selected, because all status update buttons are enabled by default regardless of the actual Agent states.

  6. Select one of the following actions:

    ActionBehavior
    Enable Full Comm. (Job Start Enabled)Allows the Agent to send job results to OpCon and allows OpCon to send job start requests to the Agent.
    Enable Limited Comm. (Job Start Disabled)Prevents OpCon from sending new job start requests to the Agent. Jobs already running on the Agent continue to report completion status to OpCon.
    Disable CommunicationStops all communication between the Agent and OpCon in both directions.

    If the selected action cannot be applied to the current selection, Solution Manager displays the message: Cannot apply this action to the current selection.

  7. (Optional) When a single Agent is selected, select View Active Jobs to go to the Processes page filtered to show jobs in a Waiting, Held, or Running status for that Agent.

  8. Close the Action panel when finished.

Result: The selected Agent(s) move to the requested communication state. A confirmation message appears when the update succeeds. If one or more updates fail, a warning or error notification identifies the affected Agents.