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Version: OpCon 26.0 (On-Prem)

Running Service Requests

Theme: Configure
Who Is It For? System Administrator, Automation Engineer

What Is It?​

Use this procedure to run Service Requests in Solution Manager.

To run the Service Request:

Select the Service Request button.

Sample Service Request buttons

Proceed based on one of two prompts:

  • If a confirmation message was configured with no user inputs, the Service Request stops and prompts you to select Submit to continue or Cancel to discard the run request
  • If user inputs were configured, the Service Request stops so that you can configure the User Input field(s)

Configuration Options​

SettingWhat It DoesDefaultNotes

FAQs​

Q: What does running service requests do?

Running service requests runs the specified action or command in OpCon.

Glossary​

Service Request: A Solution Manager feature that lets operators trigger predefined automation workflows using a simple form. Service Requests encapsulate schedule builds, job submissions, or events without requiring direct access to schedule definitions.

Resource: A numeric variable in OpCon representing a finite pool. Jobs can be configured to require a set number of resource units to run, limiting concurrent executions and preventing resource contention.

OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. agents installed on target platforms run jobs and report results.