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Version: OpCon 26.0 (On-Prem)

Managing Self Service

Theme: Configure
Who Is It For? System Administrator, Automation Engineer

What Is It?​

Self Service is a licensed OpCon module in the Solution Manager web interface that enables front-office staff to trigger OpCon workflows without IT involvement.

License File Request and Storing​

A license is required to access Self Service in Solution Manager. Follow the procedures below to request and save the license file.

To request the license file, complete the following steps:

  1. Open Enterprise Manager
  2. Go to Help > About OpCon EnterpriseManager
  3. Select the License Information tab
  4. Select the System ID [e.g., (SeverName_1234)] at the end of the first line
  5. Right-click and select Copy
  6. Email license@continuous.com to request an updated license file with "Self Service" support, and paste the System ID into the request. Expect a response within an hour during business hours
  7. Select OK to close the About dialog

To save the license file, complete the following steps:

  1. Save the received license file to <Configuration Directory>\OpConxps\SAM\ on your OpCon server. SAM picks up the new file automatically within 6 hours
  2. (Optional) Restart the SMA OpCon Service Manager in the Windows Services tool to apply the file immediately

FAQs​

Q: What does managing self service involve?

Managing self service includes License File Request and Storing. Access self service through the Enterprise Manager navigation pane.

Q: Who can manage self service in OpCon?

Users with the appropriate privileges assigned through their role can manage self service. Contact your OpCon system administrator if you do not have access.

Glossary​

SAM (Schedule Activity Monitor): The logical processor for OpCon workflow automation. SAM monitors schedule and job start times, dependencies, and user commands to determine job execution timing, and processes OpCon events.

Enterprise Manager (EM): OpCon's rich client graphical user interface for Windows and Linux, used to define schedules and jobs, manage automation data, and perform operational tasks.

Solution Manager: OpCon's browser-based graphical user interface for managing automation data, performing operational actions, and administering the system.

OpConxps: The standard installation directory name for OpCon program files, configuration files, and output data on Windows machines.

Role: A named security profile in OpCon that groups privileges together. Roles are assigned to user accounts to control which features, schedules, jobs, machines, and administrative functions a user can access.

Privilege: A specific permission granted through an OpCon role that controls access to a feature, function, or object type. Privileges are organized into categories such as Function Privileges, Machine Privileges, Schedule Privileges, and Access Codes.

OpCon: Continuous' workflow automation platform. The OpCon server includes the database, SAM and Supporting Services (SAM-SS), and graphical user interfaces. agents installed on target platforms run jobs and report results.